‘Casa de Ceramics’ and ‘Casa’ means Casa de Ceramics Limited.
At Casa de Ceramics, we are committed to maintaining the trust and confidence of our visitors to our website and aim to maintain consistently high levels of best practice in our processing of personal and or sensitive personal data. In particular, we want you to know that Casa de Ceramics is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.
How Casa de Ceramics uses the information you provide us
As part of the registration process for purchases, discount vouchers, newsletters, sales and events, we collect personal information. We use that information to contact you if we need to obtain or provide additional information, to check our records are right and to check every now and then that you’re happy and satisfied. We also add your details to our newsletter list so that we can send you regular newsletters to let you know what’s happening at Casa de Ceramics. You can unsubscribe from our newsletter list at any time (see the next paragraph below).
We don’t rent or trade email lists with other organisations and businesses.
We use a third-party providers, MailChimp and Sendinblue, to store the names and email addresses we obtain from the various registration processes and to deliver our newsletter and response emails to the various registration requests we receive via our website. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter and email broadcasts.
Examples of how we may personalise information include sending you a personalised invitation to one of our sales events or special offers being promoted within our online store.
Any new information you provide us may be used to update an existing record we hold for you. If you provide a work email address we will not be responsible for third parties having access to any communications we send.
We share information with other organisations used within the eCommerce industry to deliver our products to you, or provide all or part of the service requested by you. These will be couriers or shipping companies. In these instances, while the information you provide will be disclosed to them, it will only be used for the administration of the service provided (for example your name and address and preferred delivery time), and to maintain management information for business analysis.
We ask for the best contact telephone number and email address to enable us to contact you in relation to an enquiry you have made, to contact you about relevant purchases, to contact you if there is a problem with your purchase, or there is another genuine reason for doing so.
When you enter a contest or other promotional feature run by the Casa de Ceramics, we may ask for your name, address, phone numbers and email address so we can administer the contest and notify winners.
Occasionally, we may also use the information we collect to notify you by post, phone, mobile phone, email and SMS about an upcoming event or special offer we think you’ll find valuable.
We may use sensitive personal data collected in respect of your purchases to market a special offer or event to you.
Generally, by providing the requested data you consent to Casa de Ceramics using that data for administrative purposes and for informing you of offers and events by letter, SMS, phone and/or email. We may also use the information we collect to occasionally notify you about important functionality changes to the website.
Each time you receive electronic marketing information or a message, you have the option to decline to receive further marketing information from us. This is known as an ‘opt-out’.
You are entitled to view, amend, or delete the personal information that we hold. If you wish to exercise the opt-out, use the opt-out facility at the bottom of the email (if applicable) Alternatively you can email your request to our data protection officer at email@example.com
If you have more than one address or email address please make sure to notify any changes to your preferences for each address or email address you have registered with us.
As required by the Data Protection Act 1998, (and latterly, the provisions of the GDPR), we follow strict security procedures in the storage and disclosure of information you have given to us. We do not rent or sell any information to third parties, and all information gathered is used solely by Casa de Ceramics in its marketing of events and offers.
If you contact us electronically we may collect your electronic identifier, e.g. Internet protocol (IP) address or phone number supplied by your service provider. This is to identify any repeat website visits, fraudulent behaviour or mystery shoppers using our websites.
Before you provide any data to us we will endeavour to make it clear why we need it. When this is required, we will obtain your consent first. Otherwise, by providing us with information, either orally or written, or by using our website, you consent to the collection, use and processing of this information by Casa de Ceramics to provide and send you information about our offers and events.
Subsequent to your purchase of a product or service, we may enter into an arrangement for that service to be provided by a new third party. If this happens, the terms and conditions of your contract with us will provide that you consent to the transfer and processing of personal and/or sensitive personal data to the new provider, subject to the requirement of the Data Protection Act 1998 and associated regulations (and latterly the GDPR).
If Casa de Ceramics or any part of Casa de Ceramics business is restructured, sold to or integrated with another business, we may transfer customer information (including your personal information) to other Casa de Ceramics group companies or the new owners, as the case may be.
If you comment on our blog pages or leave a product review, you agree for us to put you on the website, and to display the notes you write in the comments section. We will not publish any direct contact details, except where you specifically state them within the comment itself and the comment is subsequently approved for display.
From our special offers and event promotions to sound and video shown on our website, the main aim of this site is to be informative, interesting and helpful. We are keen to find out what you like and dislike, and for this purpose, your feedback plays a key role in helping us improve our site. We use a number of techniques to follow your use of the site and provide you with a customised experience. The main and best-known technique is by using what are known as ‘cookies’.
What are cookies?
Cookies are small data files that a website will put on your device, which in turn sends information back to the website. They cannot affect your device, but they do collect information that can be used to enhance the site. For example, a cookie can remember the items that you have placed in a shopping basket, or it can ensure you get the offer you requested. These are known as ‘session’ cookies, which expire as soon as you leave the site.
Other cookies can tell us if you come back. These are ‘persistent cookies’, which often expire after a period of time. They will remain on your device until you delete them. We use them to help customise the site – to do things such as display relevant information based on your visit.
Some cookies enable sites to work, while others help us learn about what people are browsing for.
Please be assured that the cookies we use do not store any personal details. Here are the main types of cookies and what they do:
1) Strictly necessary
In brief: These cookies enable you to get the information or service you’ve asked for. They’re essential – without them, some services may not work.
For example, these cookies enable you to use shopping baskets, which remember your choices and enable you to buy.
2) Performance cookies
In brief: These cookies collect information about the pages you visit, where you go most often and whether you see error messages. The information is only used to ensure a website works well.
For example, We gather information to diagnose problems and issues. We then use it to make improvements such as improving the page loading speed of our site and fix errors that might have directed you to the wrong page of our site or a page that no longer exists.
3) Functional cookies
In brief: These cookies remember choices you’ve made to personalise the site. They may remember where you are so you can get tailored information, or remember changes you have made to help you browse, such as increasing the text size.
For example: If you ask for products based on your location, we sometimes store a cookie so that next time you visit you won’t have to tell us again.
When someone visits www.casadeceramics we use a third-party service, Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your device, to help the website analyse how users use the website. For example, we do this to find out things such as the number of visitors to the various parts of the site.
The information generated by the cookie about your use of www.casadeceramics.com (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of www.casadeceramics.com, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
By using www.casadeceramics.com, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
You may universally opt-out of all Google Analytics tracking used by all websites by visiting https://tools.google.com/dlpage/gaoptout
Links to other sites
We often link off to other sites to help provide you with extra information or services. As an example, to make it easy for you to share information with your family and friends, we provide links to Twitter, Facebook and other popular social media or bookmarking sites.
How you can control cookies
If cookies are disabled on your device you will still be able to use most of this site. However, it may limit what you can do.
How you manage your cookies depends on your browser. You will need to go to the ‘Help’ section of the browser to see how to allow or restrict cookies. Typical browsers include Internet Explorer, Chrome, Firefox and Safari (used on Macs).
To find out which browser you use:
- PC: open your browser, go to the Help menu, and then click on the ‘About ‘option.
- Apple Mac: open your browser, go to the Apple menu, and then click on the ‘About’ option.
- Mobile device: check your settings.
Subject access requests
You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. In order to exercise this right, your application must be in writing for security reasons. Please write to the Data Protection Manager at Casa de Ceramics, Knights PLC, 400 Dashwood Lang Road, Weybridge, Surrey KT15 2HJ, UK.