EXCHANGE & RETURNS
We’re confident you’ll love our products, and as much as we do; however, if you need to return anything, please read the information below.
You have a maximum of 14 days to return items – we cannot accept return requests made after this period, so please make sure you’re happy with your order as soon as it arrives. We will advise you of the next steps once we’ve received your online return request (we can’t accept return requests by phone or e-mail).
Returned items must be in a resalable condition, and please don’t dispose of any of the original packaging until you know you’ll be keeping it. We may refuse the return if the packaging has been thrown away or deduct a re-packaging fee from the refund you’re owed. You are responsible for their return; we cannot offer free returns.
When arranging a return of an item, please use an appropriate service that covers you. If the item becomes damaged or lost on its way back to us, we are unable to refund you.
Received a damaged item?
In the unlikely event an item arrives damaged, please send us a photograph clearly showing the damage and advise us within 24 hours of the delivery taking place. It is vital that you check your order thoroughly for any damage as soon as it arrives. We will advise you of the next steps and ensure we get a replacement out to you as soon as possible.
Can I exchange a product?
Unfortunately, we are not able to offer exchanges. If you would like to exchange any items, you will need to return them for a refund and place a new order for the alternative item.
How long does a refund take?
We process refunds within 10 working days but please be assured that we will process the refund as soon as we receive the item back. Any refunds will only be made back to the original payment method.
Items must have all of their original packaging as this protects them on their way back to us. If you return an item without all of the original packaging, we will deduct a 20% re-packaging fee from the refund you’re owed. This represents the price reduction that a future buyer will expect for an item without its packaging. We might also make further deductions to the refund if we discover the item has been damaged because it wasn’t packaged properly.
If you cancel an order that we have already shipped, or if we cannot deliver an order because you are not at home or there are access difficulties that you haven’t told us about in advance, we may deduct delivery costs from the refund owed.