TERMS & CONDITIONS
Casa de Ceramics Terms and Conditions
At the heart of what we do, we believe in acting in the best interests of our customers and building long-lasting relationships. In the event of any dispute, all we want to do is to resolve this as quickly as possible with both parties in agreement with the outcome.
1. The Website
The use of the Casa De Ceramics website confirms the acceptance of the Terms and Conditions set out as below. If you are not in agreement with the terms and conditions of the website, then we ask you not to use it. The Casa De Ceramics website is managed and operated by Casa De Ceramics Limited from our offices which are registered in England and governed by the laws of England & Wales. These laws also govern any claims in relation to the website and the use of the website and the materials contained within it. If you choose to access our website from outside England and Wales, you do so on your own initiative, and you hereby agree that in the event of a dispute between Casa De Ceramics Limited and you, the laws of England and Wales are applicable at all times.
We can assure you that we do not or will not sell or rent your personal details to anyone else. As you navigate through our website, we may ask you to provide personal details such as your name and email address. This will only happen when it enables us to provide a better service or experience to you: tracking orders, answering queries, reviewing past purchase, requesting feedback etc. If you opt-in to allow us to store your details on our customer database, this information will be held in accordance with the Data Protection Act 1998. We will use this data to contact you with offers from time to time from Casa De Ceramics and you may request for your personal details to be removed from our database at any time.
Prices shown on the Casa De Ceramics website are inclusive of VAT at the prevailing rate with delivery charges shown separately. We make every effort to ensure the complete accuracy of our website; however some prices/details may change from time to time, it is possible that errors may occur. We will use our best efforts to rectify any errors as quickly as possible, but we cannot be held responsible for any losses incurred as a result.
5. Product Information
We strive to display our products as accurately as possible within the website and to ensure that the product information is kept as accurate as possible; some items may be subject to availability. In the event that a product is not available, you will be informed as soon as possible following the placement of your order.
6. Website Content
As well as the product information shown within the Casa De Ceramics website it also contains additional general information relating to the operation of the website and covering subjects that are intended to be of interest to Casa De Ceramics customers. Whilst we make every effort to ensure the accuracy of such information, neither the company nor its employees cannot be held liable for any inaccuracies or errors in the content contained in any part of the website.
Delivery of goods will be made by a courier service, and the delivery charges are shown on the Casa De Ceramics website for mainland UK customers. We require all customers who reside outside of the mainland UK and overseas to contact us to discuss their order and delivery charges before placing an order. In addition, we work with our courier service provider to deliver goods according to schedule, but we cannot be held liable for any inconvenience or cost resulting from the late delivery of goods.
Payment for Casa De Ceramics goods is through certain credit and debit cards and are processed securely using advanced and up-to-date security-protected software. Your payment information is encrypted to ensure that it is fully protected and processed securely. Your payment details are not held by Casa De Ceramics; they are held in an encrypted state by Stripe, a highly secure and widely recognised global payment provider.
9. Product Returns
You have a maximum of 14 days to return items, we cannot accept return requests made after this period so please make sure you’re happy with your order as soon as it arrives.
We will advise you of the next steps once we’ve received your online return request (we can’t accept return requests by phone or e-mail).
Returned items must be in a resaleable condition and please don’t dispose of any of the original packaging until you know you’ll be keeping it. We may refuse the return if the packaging has been thrown away or deduct a re-packaging fee from the refund you’re owed.
If you return an item without all of the original packaging, we will deduct a 20% re-packaging fee from the refund you’re owed. This represents the price reduction that a future buyer will expect for an item without its packaging.
We might also make further deductions to the refund if we discover the item has been damaged because it wasn’t packaged properly. You are responsible for returning the item or item(s) back to us, and we cannot offer free returns.
When arranging a return of an item please use an appropriate service that covers you, If the item becomes damaged or lost on its way back to us, we are unable to refund you.
Unfortunately, we are not able to offer exchanges. If you would like to exchange any items, you will need to return them for a refund and place a new order for the alternative item.
We process refunds within 10 working days, but please be assured that we will process the refund as soon as we receive the item back. All refunds will be made back to the original payment method.
If you cancel an order that has already been shipped or if we cannot deliver an order because you are not at home or there are access difficulties that you haven’t told us about in advance, we may deduct delivery costs from the refund owed.
10. Faulty Goods
In the unlikely event an item arrives damaged, please send us a photograph clearly showing the damage and advise us within 24 hours of delivery taking place. It is vital that you check your order thoroughly for any damage as soon as it arrives.
We will advise you of the next steps and ensure we get a replacement out to you as soon as possible at no extra charge or, alternatively, refund the cost of purchase.
11. Company Details
Registered in England No. 13914785
VAT No: 403908510